What our Customers say...
I looked around and realized there were probably 20+ amazing men and women from SERVPRO of Tuscaloosa working in the hot sun breathing soot and working with chemicals, doing their very best to salvage as much as they could for me, especially the sentimental things. They unpacked and neatly repacked every box after they cleaned each item...every piece of art, every batman, every Playmobil pirate, cowboy and knight in soot covered armor. Thanks to the kindness and professionalism of everyone from SERVPRO of Tuscaloosa, Two Men And A Truck- Tuscaloosa,AL and All-American Self Storage, I'm actually going to bed tired, very tired...but with a grateful and happy heart! God is good!!
Great Service!! No recommendations to the crews.
Good Job by everyone. We are pleased with the results.
Great group of guys. Even went to bat for us with our insurance guy.
Love, love love the Driggers and crew! Very Kind.
10 out of 10!
Great Job. Very helpful and detailed.
Fantastic group. Empathetic and obvious concern to fulfill needs of this family. Highly recommended!
Great Job. Well Pleased.
All 10s. Drew is an outstanding for the SERVPRO team!
Very satisfied with the emergency services performed by the SERVPRO of Tuscaloosa emergency response team.
Loved, loved the Crew from Tuscaloosa. Very professional and Kind.
I was very pleased with SERVPRO, especially Lynn in the Tuscaloosa office. She was very customer focused and a pleasure to work with. She kept me informed. I provided my insurance company feedback on the super job you did.
All SERVPRO staff were extremely professional.
They were helpful and nice.
Everyone we met was efficient and professional. Thank you.
We (husband and I )are pleased with the results.
The boys came on time, were nice, worked fast, no fooling around. They cleaned up great. I would recommend them to anyone. Great Job!
A very special thank you to Drew, Jonathan, William and Anthony. You are such an asset to the SERVPRO team. You were a great help and make this bad situation so much more tolerable. Again, thank you so much!!!
One of our Tuscaloosa Sales Reps received this compliment after the flooding in Louisiana!
"I want to take a minute and compliment you, and your team from SERVPRO, on your excellent level of customer service and workmanship. During times of tragedy, it is important that customers great treated with courtesy and honesty. I believe you, and your crew, went above and beyond trying to make me fell that my family and I were the only ones effected by the flood.
I also appreciate you understanding my situation when my electric company failed to turn my power back on and delayed you and your crew. You were able to accommodate my situation with a high level of professionalism and provided great service. The help you provided made this stressful time much easier to deal with. I just wanted you to know I appreciate it.
Thank you so much and I will certainly recommend you and your company to anyone who would need it."
One of our Sales Reps received this amazing review
"I would like to take this time to say "thank you for your services". You are extremely professional and patience. I know your company is in high demand right now since Hurricane Matthew. It truly meant a lot that you didn't treat me like a number like some businesses unfortunately do in times like this; Instead , you treated me with respect and took your time explaining things to me where I could understand.
Your patience meant a lot and that is hard to find in today's times. Thank you so much for all your time and not treating me like I am dumb or just another customer . Please never lose touch of how you are with your customers; instead, other professionals and contractors should be like how you are. You have wonderful personal skills, patience and customer service . You are a great asset to your team and I hope they know how wonderful of an employee you are. I can tell you go above and beyond in your job and do it with pride.
I am emailing this to you in hopes you can email this to your corporate so they can hear how wonderful you are. Thank you so much for your time and everything you helped answer. I am in complete shocked to know there are good people like you out there in times like this because as we all know people take advantage of people in times like this. Again,words can't express how much your time and patience meant to me in such a stressful time."
SERVPRO of Tuscaloosa is the quickest to respond to any type of restoration need you may have. They're fast and friendly. I've been in the insurance industry for over 20 years and never seen a more professional group than SERVPRO. They will get the job done fast, and get it done right the first time. They do it all, fire, water damage, smoke, cleanup. Call Justin or Albert 339-5022, they'll take care of you!!!!
It has been a pleasure to work with Kevin Driggers on our smoke damage claim. He has been very professional with the handling of the claim, providing us with pertinent timely information and guidance each step of the way. This was vital to us as we have never experienced a claim such as this one. He also did a great job of balancing his position fairly as advocate for us and our relationship with State Farm. We can recommend Kevin and SERVPRO of Tuscaloosa with confidence.
Our experience with SERVPRO was professional and efficient! We came home from church to a leak in our kitchen during the Christmas holidays. SERVPRO was at our house within the hour cleaning things up and getting it all taken care of! I can't sing their praises enough! We will definitely use them again if ever needed! I highly recommend their services!
The storage unit in Tuscaloosa where I have everything from my old house stored, caught on fire. As I was having my pity party, I looked around and realized there were probably 20+ amazing men and women from SERVPRO of Tuscaloosa working in the hot sun breathing soot and working with chemicals, doing their very best to salvage as much as they could for me, especially the sentimental things. So I wanted to say thanks for the kindness and professionalism of everyone from SERVPRO of Tuscaloosa.
Thank you to our friends at SERVPRO for making our studio even more beautiful!
A water pipe burst in our church. A ton of water flooded it VERY quickly. From the moment I called SERVPRO® and your employees answered the phone, till that night when they left, I experienced the highest level of professionalism every step of the way. Everyone was polite and thorough down to the smallest detail. I've never had to engage a firm for this type of work but it’s good to know that SERVPRO® trains its people to provide EXCELLENT Customer Service and it's right here in Tuscaloosa!
This letter is a strong endorsement for the SERVPRO® of Tuscaloosa crew and the work they did in not only removing water from our basement, but more importantly, their counsel and guidance during this very trying time for my wife and me. They gave us good ideas and suggestions on how to minimize our loss. You have very good crew in your employ, I would highly recommend them.
My experience with SERVPRO Tuscaloosa was a very good one. They were prompt and completed the work just as they said they would. I would use them again and refer them to my friends. Thanks!
I've had several encounters with SERVPRO as a resident and employee at The Woodlands. SERVPRO was sent to take care of a leak in our apartment. They arrived very quickly to assess the damage and immediately started working to restore our apartment. The staff is fantastic, and they do a great job of handling all our emergencies here!
When you work at a big apartment complex, you deal with emergencies all the time. Whether its 3 in the morning or 3 in the afternoon, SERVPRO® of Tuscaloosa has always been there. Awesome response time and even better service. There's no one else that I would rather show up for an emergency than the people at SERVPRO® of Tuscaloosa!
Your SERVPRO® team was honest, polite, & hard working. These guys showed up when they said they would. If there was a question, it was always answered with a direct reply & supporting paperwork. I never questioned their professionalism or their honesty & that's a huge thing when you're allowing someone in your home.These guys showed up at a rough stretch for a lot of people-including us. They were calm & collected & that's reassuring when you've just gone through a severe upset in life.
SERVPRO® of Tuscaloosa saved the day when we had a major water problem in our home! Your Production Manager did a terrific job answering all of our questions. He explained the whole process to us from beginning to end. We looked forward to his visits everyday. Your staff had great concern for us as the customer. We felt like family.
From the moment I walked in and discovered the problem, my first response was to pray, then call SERVPRO® of Tuscaloosa. The staff that arrived was outstanding. They were very professional, and worked diligently throughout the night into the next morning. I've been an Insurance Agent for 20 years and this was the first time I personally needed to use SERVPRO. It's one thing to recommend someone, because you've "heard" about what they can do. It's another story when you experience it for yourself