What our Customers say...

Storm Damage Testimonials

Loved, loved the Crew from Tuscaloosa. Very professional and Kind.

I was very pleased with SERVPRO, especially Lynn in the Tuscaloosa office. She was very customer focused and a pleasure to work with. She kept me informed. I provided my insurance company feedback on the super job you did.

One of our Tuscaloosa Sales Reps received this compliment after the flooding in Louisiana!

"I want to take a minute and compliment you, and your team from SERVPRO, on your excellent level of customer service and workmanship.  During times of tragedy, it is important that customers great treated with courtesy and honesty. I believe you, and your crew, went above and beyond trying to make me fell that my family and I were the only ones effected by the flood.

 I also appreciate you understanding my situation when my electric company failed to turn my power back on and delayed you and your crew.  You were able to accommodate my situation with a high level of professionalism and provided great service.  The help you provided made this stressful time much easier to deal with. I just wanted you to know I appreciate it.

 Thank you so much and I will certainly recommend you and your company to anyone who would need it."

 One of our Sales Reps received this amazing review 

"I would like to take this time to say "thank you for your services". You are extremely professional and  patience. I know your company is in high demand right now since  Hurricane Matthew. It truly meant a lot  that you didn't  treat me like a number like some businesses unfortunately do in times like this; Instead , you treated me with respect and took your time explaining things to me where I could understand.  

Your patience meant a lot and that is hard to find in today's times. Thank you so much for all your time and not treating me like I am dumb or just another customer . Please never lose touch of how you are with your customers; instead, other professionals and contractors should be like how you are. You have wonderful personal skills, patience and customer service . You are a great asset to your team and I hope they know how wonderful of an employee you are. I can tell you go above and beyond in your job and do it with pride. 

I am emailing this to you in hopes you can email this to your corporate so they can hear how wonderful you are. Thank you so much for your time and everything you helped answer. I am in complete shocked to know there are good people like you out there in times like this because as we all know people take advantage of people in times like this. Again,words can't express how much your time and patience meant to me in such a stressful time."

 

sincerely 

Kerri M

This letter is a strong endorsement for the SERVPRO® of Tuscaloosa crew and the work they did in not only removing water from our basement, but more importantly, their counsel and guidance during this very trying time for my wife and me. They gave us good ideas and suggestions on how to minimize our loss. You have very good crew in your employ, I would highly recommend them.

Your SERVPRO® team was honest, polite, & hard working. These guys showed up when they said they would. If there was a question, it was always answered with a direct reply & supporting paperwork. I never questioned their professionalism or their honesty & that's a huge thing when you're allowing someone in your home.These guys showed up at a rough stretch for a lot of people-including us. They were calm & collected & that's reassuring when you've just gone through a severe upset in life.